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The Resident Service Coordinator position provides social service resource information and support to residents and oversees resident services program. Service coordination responsibilities fall into several categories: outreach, service planning and coordination, problem solving, intervention, advocacy, community building, and record-keeping.

Essential Duties Include:

  • Interview residents and assist them in identifying services and benefits needed to maintain independence, self-sufficiency, life satisfaction and well-being; coordinate and link residents with public and private resources within the community‚Äôs social service agencies to facilitate access to programs
  • Works with residents to develop community-oriented activities
  • Address and refers for case management any resident experiencing problems
  • Maintain resident files & documents
  • Prepares timely submission of reports for owners, managing agent, and regulatory agencies
  • Conducts or schedules resident services programs per Regulations governing the property
  • Knowledge, understanding and compliance in areas of housing management: Lease and House Rules, Fair Housing, and State and Federal Regulations relating to the occupancy and operation of assisted housing


  • College degree with a major in social work preferred. Any equivalent combination of work experience and training in aging, human/social services or related field may be acceptable
  • Familiar with state, federal, and local resources available to provide financial assistance and social services for the elderly and disabled or for low income families
  • Ability to provide effective leadership for program development activities
  • Ability to work collaboratively with others in a team environment is essential

Equal Opportunity Employer

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