The Resident Service Coordinator position provides social service resource information and support to residents and oversees resident services program. Service coordination responsibilities fall into several categories: outreach, service planning and coordination, problem solving, intervention, advocacy, community building, and record-keeping.
Essential Duties Include:
- Interview residents and assist them in identifying services and benefits needed to maintain independence, self-sufficiency, life satisfaction and well-being; coordinate and link residents with public and private resources within the community’s social service agencies to facilitate access to programs
- Works with residents to develop community-oriented activities
- Address and refers for case management any resident experiencing problems
- Maintain resident files & documents
- Prepares timely submission of reports for owners, managing agent, and regulatory agencies
- Conducts or schedules resident services programs per Regulations governing the property
- Knowledge, understanding and compliance in areas of housing management: Lease and House Rules, Fair Housing, and State and Federal Regulations relating to the occupancy and operation of assisted housing
Requirements
- College degree with a major in social work preferred. Any equivalent combination of work experience and training in aging, human/social services or related field may be acceptable
- Familiar with state, federal, and local resources available to provide financial assistance and social services for the elderly and disabled or for low income families
- Ability to provide effective leadership for program development activities
- Ability to work collaboratively with others in a team environment is essential
Equal Opportunity Employer